Tricia Rivas, Trixies Salon
Here’s what I told her…
1. I learned the hard way from not knowing my budget or Aveda benchmarks. If we were in the positive, that’s all I needed to know. Well, that mindset doesn’t help planning for growth when you don’t have a strategic plan.
Three years ago I hired World Class Financial. They specialize in salons and help you with strategic planning and staying within your benchmarks to be profitable. I also want to add I share our profit and loss statement with our stylists monthly and yearly. Our accountant even comes to our salon summit at the end of the year and breaks down the numbers. There are no secrets in my business â™¥ï¸
2. I also hired a human resources company. We use MRA- The Management Association. This helps keep me up to date on ever changing policies on vacation, sick time, etc. It can also get confusing with hourly and commission employees. Better to have those on your side that specialize in this.
3. I barter with my very good friend Emily Williams-Bouska, who specializes in policies, procedures, staff reviews and goals. Everyone on the team now has black and white references for all of these things and knows exactly what is expected of them.
4. We use Qnity at all of the salons. The Tuesday Tracker is a better invention than sliced bread. Lol!!! Sincerely, reach out to them and see what they can do for your salon. We use many of their tools and principles in all aspects of the business.
I list these items because it’s what has gotten us to the point of being able to provide these benefits for our staff. Everyone knows their daily, weekly, monthly and yearly goal. When goals are met, we can provide so much more!!
It starts with open communication and not being afraid to not be the smartest person in the room!!! Surround yourself with those that are smarter than you and can mentor you in being an amazing leader. I have so many more phenomenal people I could list. It goes on and on.
Also, give back with your gifts!! People want to hear your experiences as an entrepreneur, good or bad, so join me in shouting them loud and proud.